Support & account deletion

Contact support

For help with a Wan Tech Solutions product, purchase, or project, email info@wantechsolutions.com or call +233 20 700 6661. Include the app or project name, the issue, your device or browser if relevant, and an order reference where applicable.

Do not send passwords, payment-card numbers, PINs, or one-time authentication codes. Contract-specific support hours and response commitments are those in your agreement. General support is not an emergency service.

Request account and data deletion

1. Name the app or service and provide the email address, phone number, or username associated with the account. Send the request from the registered email where possible.
2. Say whether you want your entire account and associated personal data deleted, or want to exercise a more limited data right. You do not have to give a reason for an account deletion request.
3. We will confirm receipt, carry out proportionate ownership checks, and explain the expected completion time and any information that must legally be retained. We will not ask for your password.
4. Once verified, we will delete the account and associated personal data under our control, subject to lawful retention exceptions, and confirm completion. A temporary suspension is not a substitute for deletion.

If the app offers an in-app deletion control, you can initiate the request there as well. This web contact option supplements that control. If you cannot access the registered email, tell us so we can consider another proportionate verification method. There is no fee for an ordinary deletion request; any exceptional charge or refusal must be permitted and explained under applicable law.

What deletion covers and what may remain

For an operated product, deletion covers the account profile and associated personal information we control, including uploaded content where applicable. Limited records may need to be kept for a legal obligation, fraud prevention, financial records, or an active legal claim, only for the relevant purpose and required period. We will identify applicable exceptions in our response. Backups may remain until their retention cycle ends and must not reintroduce deleted data into ordinary use.

We will handle requests within applicable legal deadlines and tell you if a permitted extension is needed. Our Privacy Policy explains your rights; an app-specific notice can provide more precise retention periods. Information held independently by a client or another provider is controlled by that operator, not by Wan Tech merely because we developed its software.

Subscriptions and access

Cancel any active Apple or Google Play subscription in the relevant store separately. Account deletion does not automatically stop store billing. Export anything you need before deletion where the Service permits. Deletion can permanently remove access and content; refund rights remain governed by applicable law and our Refunds & cancellation policy.

Other privacy requests

For access, correction, objection, consent withdrawal, or deletion of a website enquiry, email us with the subject "Privacy request". Identify the relevant record or service and what you need. The public company website has no customer sign-up account; requesting deletion of an enquiry does not require an account.

Security and vulnerability reports

Email info@wantechsolutions.com with the subject "Security report". Describe the affected service, the issue, and safe steps to reproduce it. Include only the minimum evidence needed. Do not access other people's data, disrupt a service, or test beyond permission. Ask for a secure channel before sending sensitive evidence. This contact route does not authorise testing or promise a bounty.

Complaints and appeals

Use the subject "Complaint" or "Appeal" and include the relevant product, reference, decision, and desired resolution. We will investigate, explain our response, and review additional evidence. You retain the right to contact a competent regulator, consumer body, or court.

For reports of unlawful content or infringement, follow our Acceptable Use Policy. For postal correspondence, use the trader details below.